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If an order has been dispatched by courier and is not received or if an item is received and it is either damaged or faulty, a return claim MUST be filed with within 3 days from date of despatch of goods.
Email details of your claim to the following options will then be made available:
If possible, a replacement will be sent, subject to availability.
If no replacement is available, a credit will be offered to the full amount of the purchase price.
If a refund is required, it will be provided according to the original payment (i.e. if payment was made on Visa, the visa will be credited. If the item was purchased by direct credit, the debited account shall be credited).
To return your product, you should mail your product to: 134 Side Road, West Turffontein, Johannesburg, 2190, Gauteng.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over R1,500.00, you should consider using a trackable shipping service or purchasing shipping insurance.
We don’t guarantee that we will receive your returned item Returns are not accepted due to a change of mind, so please choose carefully.
Exchanges will not be permitted.