FAQ

HOW DOES A WATER-CIRCULATING HEATED TOWEL RAIL WORK?

Water-circulating heated towel rails are plumbed into the central heating system of a home and work by being heated up as hot water is circulated through them.  This type of heated towel rail is most common in Europe and the UK where the homes predominantly run off a central heating system. If you have opted for solar heating in your home a water-circulating unit would be most suitable.

HOW DOES AN ELECTRIC TOWEL RAIL WORK?

Electric towel rails are fitted with an electric element and filled with a water-based inhibiting fluid. The element heats up the fluid and the towel rack is heated by a process known as convection. As the fluid is heated it moves upwards displacing colder fluid and so the process continues until there is an even distribution of heat throughout. The element supplied in a Cozyrail towel rail contains a built-in fuse and thermostat which allows them to self-regulate for optimal efficiency. Electric towel rails are suitable for all homes in South Africa.

WHAT'S THE DIFFERENCE BETWEEN A STAINLESS STEEL CHROME AND TOWEL RAIL?

Chrome towel rails are manufactured from steel and electroplated with a thin layer of chromium which is effective in decorating a metal surface to a mirror like finish. One of the main disadvantages of a chrome towel warmer is a low cathode efficiency which results in poor throwing power and uneven heat spots. The underlying metal is also often mild and subject to corrosion and rusting over time.

Stainless steel has a much higher content of chromium within the metal itself and because of this it does not easily stain, corrode or rust with water as is the case with ordinary steel. Stainless steel has a much better conduction capacity which means that it will remain warmer for longer and has an even distribution of heat throughout. All Cozyrail towel rails are manufactured from 100% grade 304 stainless steel and we provide a 25 year guarantee on our rails due to the high quality of material used in the production process.

WHAT IS A FREE STANDING TOWEL RAIL?

A free standing towel rail is a mobile unit supported by feet and does not need to be fixed to an upright surface and connected to the main electrical supply by an electrician. Our free-standing range is fitted with an electric element and can be connected to the main electric supply via a standard cord and plug.

WILL A HEATED TOWEL RAIL HEAT THE WHOLE BATHROOM?

Although not originally designed for this purpose, our larger rails do provide some external heat in a small to mid-sized bathroom.

IS A HEATED TOWEL RAIL SAFE TO USE?

Yes, our heated towel rails are safe and comply with International Safety Standard IEC 60355-1.CE approved elements are fitted into our towel warmers which contain a thermal fuse for added protection.With an IPX5 ingress protection rating our units can be installed in zones 1, 2 and 3 of a bathroom which includes the area above the bath and next to the shower.

CAN HEATED TOWEL RAILS RUN 24/7?

All of our heated towel warmers are designed to run continuously for optimal power consumption and efficiency.A built-in thermostat means that the towel rail will not need to draw on the power supply continuously but only when the outside bathroom temperature requires power to be drawn.As we use stainless steel in the manufacture of all of our products, the towel warmers remain warmer for longer due to the higher conduction capacity of the steel and optimal efficiency is achieved.

WHERE CAN I BUY COZYRAIL PRODUCTS?

Our entire range of towel warmers, grab rails and bathroom accessories can be purchased securely through our online store or directly from the factory.

DO YOU OFFER A DELIVERY SERVICE?

We have teamed up with a reliable courier company offering a delivery service throughout South Africa. Deliveries will arrive within 2-3 working days following the day of purchase and tracking information will be provided once the parcel is on its way in order to provide you up to date information about delivery times and dates.

HOW IS THE HEATED TOWEL RAIL INSTALLED?

You can install our towel rails yourself however the law requires that connection of an electric heated towel rail to the main electric supply be carried out by a certified electrician. Installation instructions are supplied with your rail and are available on the website.

If you are installing one of our towel rails into your current heating system this can also be done yourself however we do recommend the assistance of a certified plumber particularly if you are replacing a bathroom radiator for a towel warmer with different dimensions.

WHAT TYPE OF ELEMENT DO I NEED?

An element is included in the purchase of all Cozyrail heated towel rails. Our team of specialists will choose the appropriate element for you based on the size and capacity of the rail to ensure that the necessary heat output is achieved. To prevent damage during its journey your towel rail element will be packed separately in your box.

ARE ELECTRIC TOWEL RAILS EXPENSIVE TO RUN?

The running cost of a heated towel rail depends predominantly on its power source.For electric towel rails the cost of usage is calculated by multiplying 1 kw (a unit of electricity) by the cost per kw hour (circa R1.48).As an example let’s assume you purchased one of our towels rails with a size of 885mm x 600mm which has an energy rating of 150 watts.This unit would have a running cost of R17.76 per calendar month (based on an average monthly usage of 180 hours).

DOES THE HEATED TOWEL RAIL HAVE A CONTROLLER SWITCH?

The electric element installed in a Cozyrail contains a built in thermostat which allows the rail to self regulate at a temperature of 70c and only draws on power when required. This Automatic Heating Technology negates the need for a switch on the rail itself.

HOW CAN I SWITCH THE TOWEL RAIL ON AND OFF?

Cozyrail heated towel rails are easily switched on and off using a regular switch located outside the bathroom (as with a bathroom light).

ARE ELECTRIC TOWEL RAILS EXPENSIVE TO RUN?

The running cost of a heated towel rail depends predominantly on its power source.For electric towel rails the cost of usage is calculated by multiplying 1 kw (a unit of electricity) by the cost per kw hour (circa R1.48).As an example let’s assume you purchased one of our towels rails with a size of 885mm x 600mm which has an energy rating of 150 watts.This unit would have a running cost of R17.76 per calendar month (based on an average monthly usage of 180 hours).